Terms and Conditions

1. SCOPE OF APPLICATION

1.1. These General Terms and Conditions (GTC) apply to all contracts for the purchase of goods that you conclude with us, ENBIOSIS Biotechnology, 25 Cabot Square, London E14 4QZ via our online shop.

1.2. Pre-formulated conditions from you that deviate from these GTC will not become part of the contract even if known, unless we expressly agree to their validity at least in text form (e.g., via email).

1.3. The GTC only apply if you are a consumer, i.e., the purpose of the ordered products and services cannot be predominantly attributed to your commercial or independent professional activity.

1.4. A sale to customers who act in the exercise of a commercial or independent professional activity and therefore as entrepreneurs, or a sale of non-household quantities, must be notified to us separately in advance.

1.5. The contractual language is German.

2. CONCLUSION OF CONTRACT

2.1 Our information on products and prices within each order process is subject to change and non-binding.

2.2 You can initially place the products in the virtual shopping cart without obligation. After clicking the "Proceed to checkout" button, you can enter delivery and billing data and select the desired payment method. You can correct your entries at any time before sending your binding order by using the correction aids provided for this purpose in the order process. By clicking the "Buy now" button, you place a binding order for the products contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after sending your order.

2.3 When the contract with us is concluded depends on the payment method you have chosen:

  • Credit Card: By submitting the order, you simultaneously transmit your credit card details to us. After your legitimation as the rightful cardholder, we request your credit card company to initiate the payment transaction and thereby accept your offer.

  • PayPal: After the order process, you will be redirected to the website of the online provider PayPal. There you can initiate the payment instruction to PayPal. By our request to PayPal for the payment transaction, we accept your offer.

  • Advance Payment by Bank Transfer: We accept your order by sending a declaration of acceptance in a separate email within two days.

2.4 The contract text is not saved by us.

3. PRICES AND PAYMENT METHODS

3.1 All prices include the applicable statutory value-added tax and are subject to a flat-rate shipping charge.

3.2 The following payment methods are generally available to you for deliveries:

  • Invoice: The payment period is 7 days from the dispatch of the goods or, for other services, the provision of the service. The complete invoice terms and conditions for the countries in which this payment method is available can be found here: UK, France, Switzerland.

  • Amazon Pay

  • Credit Card

  • PayPal

  • Advance payment by bank transfer

Further information on the individual payment methods and availabilities in individual countries can be found under "Payment Methods".

3.3 Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

4. DELIVERY AND SHIPPING CONDITIONS

4.1 The delivery of the products takes place by shipping to the delivery address you specified.

4.2 You will be informed about delivery times and delivery restrictions (e.g., restriction of deliveries to certain countries) for the individual products on a separate "Shipping Costs & Delivery Times" information page or within the respective product description.

4.3 Possible customs duties or local taxes must be borne by you.

5. RETENTION OF TITLE

The product delivered to you remains our property until full payment is made.

6. RETURNS

6.1 Returns are possible within 14 days after the conclusion of the purchase for unopened goods.

6.2 Returns must be sent back to us independently and at your own expense.

6.3 Gifts or free items must also be returned with every return, otherwise, they will become due for payment at the RRP.

Please register your return via our returns portal.

Send your returns to:

XXX

7. NO SALE TO COMMERCIAL BUYERS

7.1 The goods offered in the shop are only sold to consumers. The commercial resale of the products is not permitted without our express consent.

7.2 We have the right to withdraw from the purchase contract if a customer buys products from us contrary to the prohibition mentioned in paragraph 1 in order to resell them or has already resold the products.

7.3 We reserve the right to assert claims for damages due to the unauthorized resale of our products.

8. WARRANTY

8.1 In the event of defects in the delivered purchased item, you are entitled to statutory rights within the framework of the warranty/liability for defects, detached from any commercial guarantee.

8.2 If commercial guarantees are advertised, the details result from the guarantee conditions, which are provided in text form before completing the order.

8.3 Success Guarantee – Conditions for claiming

The EN-tear Success Guarantee is part of selected product sets (8 week intensive loading set, + Metabolic Support set). To be able to claim this guarantee, the following conditions must be fully met:

  • The product was taken regularly and completely over a continuous period of at least 2 months as described in the application recommendation.

  • The customer actively participated and made use of the individual telephone consultation (Success Check) which is part of the Success Guarantee. This call is offered free of charge by the EN-tear team and is documented.

  • No noticeable or visible tear production success was achieved – this must be confirmed in writing by a personal statement from the customer. The customer will receive the template for this when submitting the guarantee claim.

  • The order must be fully paid.

Asserting the guarantee is only possible if all the above conditions are met. EN-tear reserves the right to request corresponding evidence for review.

9. COPYRIGHT AND IMAGE RIGHTS

All copyrights and image rights displayed on the website are owned by us or we are authorized to use them. Use without our express consent is not permitted.

10. NOTICE ON ALTERNATIVE DISPUTE RESOLUTION

The EU Commission provides a possibility for online dispute resolution on an online platform operated by it. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr/.

We further point out in accordance with § 36 para. 1 and 2 of the Consumer Dispute Resolution Act (VSBG) that we are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

11. FINAL PROVISIONS, CHOICE OF LAW

11.1 UK law applies to the exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12.2 Should individual provisions be legally invalid or unenforceable in whole or in part, or should they later lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by statutory regulations.